:root{--primary:#e63946;--primary-dark:#c1121f;--navy:#0d1b2a;--navy-deep:#0a1628;--navy-mid:#1d3557;--panel:#142235;--panel-hover:#1a2f4a;--line:rgba(173,181,189,.22);--text:#fff;--muted:#adb5bd;--danger:#ff9a9f;font-family:Inter,ui-sans-serif,system-ui,-apple-system,sans-serif;color:var(--text);background:var(--navy-deep)}*{box-sizing:border-box}body{margin:0;background:var(--navy-deep)}[hidden]{display:none!important}.auth-shell{min-height:100svh;display:grid;place-items:center;padding:20px;background:radial-gradient(circle at 82% 8%,#1d3557 0,transparent 33%),linear-gradient(135deg,var(--navy-deep),var(--navy))}.login-card{width:min(100%,430px);padding:38px 32px;background:rgba(13,27,42,.93);border:1px solid var(--line);border-radius:16px;box-shadow:0 22px 70px #0008}.eyebrow{color:var(--primary);text-transform:uppercase;font-size:11px;letter-spacing:.14em;font-weight:800;margin:0 0 8px}.login-card h1{font-size:44px;line-height:.92;margin:0 0 18px;letter-spacing:-.07em}.login-card>p:not(.eyebrow){color:var(--muted);line-height:1.5}form{margin-top:28px;display:grid;gap:15px}label{font-size:13px;font-weight:650;display:grid;gap:7px}input,textarea{font:inherit;color:var(--text);background:#091625;border:1px solid rgba(173,181,189,.32);border-radius:8px;padding:12px;outline:0}input:focus,textarea:focus{border-color:var(--primary);box-shadow:0 0 0 3px #e6394630}button{font:inherit;cursor:pointer;border:0}form button,.composer button{padding:12px 15px;border-radius:8px;background:var(--primary);color:#fff;font-weight:800}.form-error{height:17px;color:var(--danger);margin:0;font-size:13px}.app-shell{height:100svh;display:grid;grid-template-columns:330px 1fr;overflow:hidden}.visits-pane{display:flex;flex-direction:column;border-right:1px solid var(--line);background:var(--navy);min-width:0}.brand{display:flex;align-items:center;gap:10px;padding:22px 20px 24px}.brand-mark{display:grid;place-items:center;width:31px;height:31px;border-radius:7px;background:var(--primary);color:#fff;font-weight:900;font-style:italic}.brand b{display:block;letter-spacing:-.05em;font-size:22px}.brand-pro{color:#fff}.brand-tint{color:var(--primary)}.brand small,.account small{display:block;color:var(--muted);font-size:12px}.pane-title{display:flex;justify-content:space-between;align-items:center;padding:0 16px 9px;font-size:13px;font-weight:800;color:var(--muted);text-transform:uppercase;letter-spacing:.08em}.icon-button{color:var(--text);background:transparent;font-size:20px;padding:4px 8px;border-radius:8px}.icon-button:hover{background:var(--panel-hover)}.visits-list{overflow:auto;padding:0 9px 14px;display:grid;gap:5px}.visit{color:var(--text);text-align:left;background:transparent;padding:12px;border-radius:8px;display:grid;gap:5px}.visit:hover,.visit.active{background:var(--panel-hover)}.visit-top{display:flex;justify-content:space-between;gap:10px}.visit-top b{font-size:14px}.visit time,.visit-people{font-size:12px;color:var(--muted)}.visit-service{color:#dee2e6;font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.account{margin-top:auto;border-top:1px solid var(--line);display:flex;align-items:center;gap:9px;padding:15px}.account b{font-size:13px}.avatar{flex:0 0 32px;height:32px;display:grid;place-items:center;border-radius:50%;background:var(--primary-dark);color:#fff;font-weight:800}.text-button{margin-left:auto;background:none;color:var(--muted);font-size:12px}.discussion{min-width:0;display:grid;grid-template-rows:auto 1fr auto;background:linear-gradient(120deg,#0d1b2a,#0a1628)}.discussion-header{padding:24px 32px 18px;border-bottom:1px solid var(--line);display:flex;align-items:center;gap:10px}.discussion h2{font-size:22px;letter-spacing:-.04em;margin:0}.visit-meta{margin:4px 0 0;color:var(--muted);font-size:13px}.back{display:none}.timeline{padding:26px max(28px,7vw);overflow:auto;display:flex;flex-direction:column;gap:14px}.timeline.empty{align-items:center;justify-content:center;color:var(--muted);font-size:14px}.message{align-self:flex-start;max-width:min(670px,88%);padding:13px 15px;background:var(--panel);border:1px solid var(--line);border-radius:4px 12px 12px 12px}.message.mine{align-self:flex-end;background:#253a56;border-color:#486784;border-radius:12px 4px 12px 12px}.message-top{display:flex;gap:13px;align-items:baseline}.message-top b{font-size:13px}.message-top time{font-size:11px;color:var(--muted)}.message p{white-space:pre-wrap;line-height:1.42;margin:7px 0 0;font-size:14px}.attachments{display:flex;flex-wrap:wrap;gap:8px;margin-top:10px}.attachments img{display:block;width:145px;height:145px;object-fit:cover;border-radius:8px;background:#091625}.composer{margin:0;padding:12px max(18px,7vw) 18px;border-top:1px solid var(--line);display:grid;gap:8px}.composer textarea{width:100%;resize:none;min-height:48px;max-height:110px}.composer-actions{display:flex;justify-content:space-between;align-items:center}.attach{display:flex;align-items:center;gap:6px;color:var(--muted);font-size:13px;cursor:pointer}.attach input{display:none}.photo-preview{display:flex;gap:8px;overflow:auto}.photo-preview:empty{display:none}.photo-preview img{height:52px;width:52px;border-radius:7px;object-fit:cover}.empty-list{padding:14px;color:var(--muted);font-size:14px;line-height:1.4}@media(max-width:720px){.app-shell{display:block}.visits-pane{height:100svh;border:0}.discussion{position:fixed;inset:0;transform:translateX(100%);transition:transform .2s ease;height:100svh}.discussion.open{transform:translateX(0)}.back{display:block}.discussion-header{padding:17px 14px}.timeline{padding:18px}.composer{padding:10px 14px max(14px,env(safe-area-inset-bottom))}.account{padding-bottom:max(15px,env(safe-area-inset-bottom))}.message{max-width:93%}.attachments img{width:120px;height:120px}}